Raven’s reputation for providing high-quality web hosting to thousands of customers is critical. Because of our concern for the company’s reputation, it is important to us that our customers use our services, and the Internet in general, responsibly and courteously. Most of our customers do so and seldom need to refer to these AUPs. By signing up with Raven for the provision of web hosting services, you agree to be bound by these AUPs, as well as by an revisions to them. The following include, but are not limited to, examples of unacceptable uses of Raven’s services which will result in suspension or termination of the customer’s account. Raven reserves the right to amend these AUP’s from time to time, in order to make necessary adjustments to reflect changes in the industry.

Affronts to Netiquette. Unacceptable activities include spamming (sending unsolicited advertising to those with which the customer has no existing business relationship, posting off-topic advertising in newsgroups); spoofing (using a return email address which is not the valid reply address of the sender or sending an email message which does not contain enough information to enable the recipient to identify the party who is really sending the message; passive spamming (promoting a web site hosted by Raven by spamming from some other source), trolling (posting controversial messages in newsgroups to generate responses), mailbombing (inundating a user with email without any serious intent to correspond), and subscribing someone else to an electronic mailing list without that person's permission.

Abuse of the legal rights of others. Examples of unacceptable activities in this regard include posting private information about a person without their consent, infringing patent, trademark or copyright rights, defaming a person or business, and knowingly making available programs, viruses, or other code which will have a deleterious effect on third party computers. Raven supports free speech on the Internet, and will not suspend or terminate a customer’s account simply because it disagrees with the views expressed by the customer. Where there are allegations that a customer’s on-line activity has violated the legal rights of a third party, Raven will not substitute itself for a court of law in deciding tort claims raised by the third party.

Abuse of the law. Raven’s services may be used for lawful purposes only. Illegality includes but is not limited to, transmission of threatening or harassing material, drug dealing, attempting without authorization to access a computer system (“hacking”), pirating (distributing copyrighted material in violation of copyright law), gambling, schemes to defraud, trafficking in obscene material, violating U.S. export restrictions, stalking, or violating other state or federal law such as the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, or the Economic Espionage Act.

Pornography. Pornography and other sex-related merchandising is never an acceptable use of Raven’s servers.

Hate groups. No hate groups or hate sites will be permitted at any time, or for any reason. No site may openly or overtly advertise itself as being a site that promotes hate or prejudicial activities of any kind. Raven reserves the right to immediate terminate service, without prior notice, if such conduct is observed on any site on Raven’s servers. Raven monitors such activities regularly.

Abuse of Raven’s Server Resources. Running programs in the background on a Raven’s server without Raven’s prior written authorization, or running chat rooms, Internet Relay Chat, IRC bots, and the like are not acceptable uses of Raven’s servers. Also unacceptable is using a domain pointer to refer to a portion of a web site so as to use one site for several domain names. Further, any usage of twenty percent (20%) or more of our system resources is an undue burden on our system and is unacceptable. If your usage ever exceeds twenty percent (20%) of system resources, your account may be terminated immediately and without prior notice. Raven shall be the sole arbiter of what is and is not a violation of these acceptable use policies.

Password Protection: Raven will turn over the administrative username and password for your account at the commencement of the contract. This username and password will be kept in your confidence throughout the contract term.

Copyright Infringement – Software Piracy: During the term of the hosting contract, Raven grants Customer a non-transferable, non-exclusive license to use the Software, in object code form only, for its internal needs, to be used solely on the Hardware provided, and solely in conjunction with the Services. Customer agrees that it will not, directly or indirectly copy the Software, except as is necessary to install on Hardware and for internal, archival purposes. In the event Customer makes any copies of the Software, Customer shall reproduce all proprietary notices on such copies; reverse engineer, decompile, disassemble, modify or otherwise attempt to derive source code from the Software; sell, lease, license, transfer, give possession of, or sub-license the Software or the documentation to others; write or develop any derivative or other software programs, based, in whole or in part, upon the Software or any Confidential Information.

The location of third party software found in your home directory that violates Copyright law is prohibited. Raven will work with the appropriate authorities in locating and removing any and all software that is deemed to be used in violation of a valid software license. Please do not locate, use, install, execute, or store software that you do not own a valid software license to, on Raven’s servers. Violators will be terminated immediately and referred to law enforcement authorities.

IP Addresses: Raven MAY assign and allow the use of IP addresses to the customer for the length of the contract. These IP addresses are the sole property of Raven or its network provider, are non-portable, and will be retained after service has ceased. Raven does reserve the right to change the customer IP address designation at any time. The use of an IP Address outside of your assignment by Raven will result in a $250 per hour administrative fee to restore correct IP addressing. This is also viewed as a breach of network security and your account will be taken offline until the problem is resolved. Administrative fees will be billed to your account the following business day.

Suspension: Raven specifically reserves the right to suspend network service to your account at our discretion. Suspension will only occur for violation of our AUP, non-payment for services, or by request of legal authorities with proper legal documents. Suspension will only occur for the absolute minimal amount of time to resolve the issue at hand.

Violations
of these Acceptable Uses Policies should be referred to
abuse@ravenwebhosting.com

All complaints will be investigated promptly.

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Published on: 2006-03-28 (9159 reads)