Supporter Module Incomplete

Posted: Wed Jun 10, 2009 7:26 pm

Hi again.

I tested Supporter module and I noticed it is not complete at all. I can see atttachment option was trying to be implemented but actually it doesnt work. I think this kind of modules is very important to have it for administrators to give the right support. Does anyone update this module? I would like to see an attachment option. Question

P.S I also notice users are blind so I guess I will make something very loud so they notice they have to use the support module for a specific issue but actually forums are more easy to see. What do u think about it? Very Happy

registered · Site Admin Joined: Jun 04, 2004 Posts: 6437

Can you clarify to which supporter module you're referring with a link? The NSN supporter module is for advertising rather than for online support, and it sounds like you're looking for online support.

Posted: Thu Jun 11, 2009 1:20 pm

Sorry I was talking about Online Support where people open a new tickect and send the faulty file which has problem.

Posted: Thu Jun 11, 2009 1:25 pm

OK. Do you have a link for that module? It would help people understand the issue and possibly assist in determining how possible / likely it is to add an attachment option.