Your Accout problem

Posted: Mon Oct 12, 2009 6:01 am

Hello again,

I have a Your Account problem on my Online Space:

"There seems to be a problem connecting to the server.

Check with the System Administrator for the server status.

Also, there seems to be a problem connecting to the database.

If you are the System Administrator and installing this for the first time,
did you remember to create your database first?

Also, there seems to be a problem with the System Configuration Table - it's missing.
MySQL is Reporting

Table 'DBxxxxxxx._config' doesn't exist
If you are the System Administrator and installing this for the first time"

Tables are in the db , i have checked it.

If i will change some thing in the Userconfiguration about the ACP, i will get this Error and if i must agree as User the TOS i get it again.

I think its a prefix error.

I have overwrite the YA Modules and get the error again.

Here you can seen what i mean:

Best Regards

Peter

*edited: added screenshots and change the topic titel*

Site Admin/Owner Joined: Aug 27, 2002 Posts: 17088

Those errors mean that the settings in your config.php file are not able to connect to the database. Verify that the db name and the db user are correct and prefixed by your cpanel name if you are using cpanel. Then make sure that your passwords are the same.

Posted: Tue Oct 13, 2009 4:33 am

Raven wrote:

Those errors mean that the settings in your config.php file are not able to connect to the database. Verify that the db name and the db user are correct and prefixed by your cpanel name if you are using cpanel. Then make sure that your passwords are the same.

I did it. I have checked the conf its mached whit the DB User, DB and PW.

I have added You as User and Admin. Its works, but its shown the error.

I send you a PM whit you Data to log in as Admin and see self, please.

Best Regards

Peter

Posted: Tue Oct 13, 2009 5:41 am

How did you even get to the second screen shot?

Posted: Tue Oct 13, 2009 9:28 am

Palbin wrote:

How did you even get to the second screen shot?

I don't know it. If i cecked the Who Is Where Modules i became it so.

I will start tomorow with a new fresh install on a other Space, at to see if it a Upload mistake or a bug.

The prefix matched, too.

Best Regards

Peter

Posted: Wed Oct 14, 2009 5:34 am

Ok here I'm again Sad

I have Upload the RN 2.4 on a other Space ang get the error again.

It's the same. But i can add User, Admins and can change the configurations. Why its displayed me the d***** Text?? Shocked

I thing it's a bug. The Database Tables are completly i checked it.

Best Regards

Peter

Posted: Wed Oct 14, 2009 9:14 am

Did you upload ALL the files in BINARY?

Posted: Wed Oct 14, 2009 9:20 am

Yes, i have d/l today te Final Realese from the 2.4 i will Upload it and test it again.

Best Reagards

Peter

Posted: Wed Oct 14, 2009 9:37 am

And are you sure that when you are editing any files before you upload them, like config.php and rnconfig.php, that you aren't saving them with utf-8 with BOM?

Posted: Wed Oct 14, 2009 10:08 am

My System Standart is UTF-8, if it use BOM too i don't know.
I use Kwrite as editor (KDE/Linux)
I have save it now with ISO 8859-1, too.

Nothing changed. Have the error Message again.

Best Regards

Peter

Worker Joined: Mar 30, 2009 Posts: 132

bdmdesign wrote:

My System Standart is UTF-8, if it use BOM too i don't know.
I use Kwrite as editor (KDE/Linux)
I have save it now with ISO 8859-1, too.

Nothing changed. Have the error Message again.

Best Regards

Peter

grab gphpedit its what i use its better for webdev. should be in your *nix repos (not sure what distro you use)

registered · Posted: Wed Oct 14, 2009 7:13 pm

Not sure I am on the right track here, but please verify that the issue is only with the Edit Users function within the admin. It looks to me like your DB config settings have to be correct as you came from another page that was able to connect and load the page... We need to know exactly what it is you are clicking on to get to this page because this works fine for us.

Would you also try this please: see if you can get past the registration of a new user (not through admin, but through the normal user registration).

I have a sneaky suspicion this is either a corrupted file or maybe your server is somehow blocking the AJAX components.

Posted: Wed Oct 14, 2009 7:25 pm

I have checked local, too. And its not a bug. Local it ok without errors. I Upload the Realese Version now, but gprs is not so fast Rolling Eyes

.

So i will seen tomorow if it works.

Best Regards

Peter

Posted: Wed Oct 14, 2009 7:32 pm

Ok, so that does sound more and more to me like a server configuration and possibly a PHP function is being blocked by your host. I suspect that our AJAX component may not be returning the proper error message but that is only a "hunch" at the moment.

Posted: Wed Oct 14, 2009 7:55 pm

CAn i use the Database from the 2.4 RC1 ?? Or must i install it new ??

Best Regards

Peter

Posted: Thu Oct 15, 2009 5:42 am

Good Mornig @ll,

The Realese Version is Up now, I checked it again. No change, Error again.

Yess its only in the Admin Userconfig, Who Is Where and in the User Registration , too.

Best Regards

Peter

Posted: Thu Oct 15, 2009 8:17 am

bdmdesign wrote:

CAn i use the Database from the 2.4 RC1 ?? Or must i install it new ??

Best Regards

Peter

It is not a database connection issue. The AJAX components should be using the same config.php values.

Question, is this site in a subdomain or in a sub-directory lower than your domain's web root?

Posted: Thu Oct 15, 2009 8:23 am

No my Folder structure is :

root/sitefolder

The sitefolder are the domain rootfolder.

I used in the original rootfolder more sites, but every site folder are the domain root.

Best Regards

Peter

Posted: Thu Oct 15, 2009 8:34 am

I am sorry, but I am still not clear. For this particular site that you are having this issue, if you were to provide a link to the images/RavenWebServices_Banner.gif what would the complete http:// address be?

Posted: Thu Oct 15, 2009 8:55 am

I'm sorry but now i don't understand Sad

Best Regards

Peter

Posted: Thu Oct 15, 2009 9:06 am

Ok try again. Wink

I have a rent space. In the Main Folder i have (root)

7 folders, one is the cgi folder.

5 are sites root folders and in the last are 7 site root folders

The domains are linked to the site root folders.

Thats mean:

The the site roots are the domain roots, too

http://www.e-commerce4nuke.org are the root from this site.

not test.e-commerce4nuke.org or www.e-commerce4nuke.org/sitefolder.

Best Regards

Peter

P.S: Local are the same structure.

Posted: Thu Oct 15, 2009 9:20 am

Raven wrote:

Those errors mean that the settings in your config.php file are not able to connect to the database. Verify that the db name and the db user are correct and prefixed by your cpanel name if you are using cpanel. Then make sure that your passwords are the same.

That page will only come up if the settings in config.php are not correct. I'm not arguing with you but just explaining the logic in the program. Somewhere, something is not exactly the same. If you are using capital letters in your MySQL naming conventions, are you also capitalizing the like variables in config.php? Are you sure you haven't mistakenly switched the dbuname and dbname; I have done this so many times I've lost count! In fact, it just happened last night when I did an install for a new client Laughing

. Did you remember to add the dbuser to the database after creating it?

If none of these suggestions help, please PM to me the following:
cPanel URL, ID, and Password
MySQL URL (if no cPanel), Database Name, User Name, User Password
FTP URL, FTP User, and FTP Password
User, NukeSentinel, and God Admin ID's and Passwords

Posted: Thu Oct 15, 2009 11:51 am

Raven wrote:

Those errors mean that the settings in your config.php file are not able to connect to the database. Verify that the db name and the db user are correct and prefixed by your cpanel name if you are using cpanel. Then make sure that your passwords are the same.

That page will only come up if the settings in config.php are not correct. I'm not arguing with you but just explaining the logic in the program. Somewhere, something is not exactly the same. If you are using capital letters in your MySQL naming conventions, are you also capitalizing the like variables in config.php? Are you sure you haven't mistakenly switched the dbuname and dbname; I have done this so many times I've lost count! In fact, it just happened last night when I did an install for a new client Laughing

. Did you remember to add the dbuser to the database after creating it?

If none of these suggestions help, please PM to me the following:
cPanel URL, ID, and Password
MySQL URL (if no cPanel), Database Name, User Name, User Password
FTP URL, FTP User, and FTP Password
User, NukeSentinel, and God Admin ID's and Passwords

I will send You an PM Raven

Best Regards

Peter

Posted: Thu Oct 15, 2009 6:42 pm

Ok it realy only at the ajax scripts. SEO give me the same Error in the popup window.

Best Regards

Peter

Posted: Thu Oct 15, 2009 11:40 pm

I received your PM and will be looking at this on Friday.