some users can't login

Regular Joined: Oct 15, 2005 Posts: 92 Location: Brazil

hi

i am having some trouble with my users, some can login, some can't, most of them can... what it shoud be?

www.gamerz.com.br

i use chatserv 3.1 and phpnuke 7.7

Posted: Thu Nov 24, 2005 4:24 pm

Have you determined whether there is some common denominator like, they are all using the same browser?
Have the tried with their firewalls tuned off?
Are they using the correct user/pass combination?
Have you recently changes anything like the sitekey of cookie name?
Are they getting any error mesaages or is the page simply timing out?

New Member Joined: Dec 04, 2005 Posts: 12

Also, if their password contains any numbers besides letters tell them to make sure number lock is on. Embarassed

Posted: Thu Apr 27, 2006 9:41 am

I've just had an interesting problem with a user suddenly not able to login. She's had this issue for a week. So last night I spent almost an hour on the phone with her, deleting cookies, checking nick/pass combos, changing some browser security, nothing worked. She was able to login from a work computer, but not her home computer, though that had worked fine in the past. Finally, something tweeked me to check the user-sessions table for her IP. Sure enough, her IP was in the table, without her username. I deleted that entry and viola! it was fixed and she logged in.

Go figure, eh?

registered · Posted: Thu Apr 27, 2006 3:16 pm

Weird, usually the session table should be cleared after a certain timeperiod. I don't think it is username dependent

registered · Posted: Thu Apr 27, 2006 10:17 pm

Doesn't that seem a little odd that it would not have her username? Certainly an incredible coincidence wouldn't it that the same IP address (i.e., within probably her immediate ISP subnet) is also a member of this site? Maybe not, just got me going "hhhmmmmmm".