members being blocked

Client Joined: Dec 04, 2004 Posts: 757

Hello ever since I installed the latest sentinal I have a small percentage of members / public not being able to get on??? I have updated ip to country and still have this problem they get an error where it explains there ip`s have been blocked. I am fnding I am getting more and more people with this problem Crying or Very sad

any idea`s
cheers
mrix

Posted: Mon Jul 31, 2006 1:57 pm

Only members or ? I´m not blocked just visit your site and I saw that many people who installed IP2Country new or did an update that they fixed their problems.

"they get an error where it explains there ip`s have been blocked" Invalid IP error or what error exactly do you mean ?

Posted: Mon Jul 31, 2006 2:27 pm

Yep I can see your site too.

Posted: Mon Jul 31, 2006 4:31 pm

Yes thats the errors people are getting and its not everyone just a minority but its a pain really as some of these are my members etc and they cant get on Crying or Very sad

could someone give e a link to the latest ip to country just incase i didnt get the latest?
thanks
mrix

Posted: Mon Jul 31, 2006 5:08 pm

www.nukescripts.com

Posted: Tue Aug 01, 2006 4:38 am

I decided to install re-install sentinal full 2.5 again and updated with the new import ip to country and a member still gets this when I asked him to check

Be SURE to include the following information in any email!
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0)
Remote Address: 217.46.246.242
Client IP: none
Forwarded For: none

do you think its definately the ip to country that the problem here?

could the United Kingdom ip to country be wrong?
is it possible I could manually allow this member somehow?

Cheers
mrix

registered · Posted: Tue Aug 01, 2006 5:59 am

I did a search on the IP in 2.5.0 and, yes, it does show up in the UK. I was hoping it was in the "Reserved" range.

"G", "S", is it "ok" for the client IP to not be valued? I am honestly not sure but wonder if that is a clue.

Posted: Tue Aug 01, 2006 6:16 am

should I get an old version of ip to country?
cheers
mrix

Posted: Tue Aug 01, 2006 6:47 am

Yes thats a valid UK IP.
mrix I would stick with the IP2C data you have.
Please send your user to my site at www.code-authors.com to see if he has the same problem.

I'm not sure why this is happening, there does not seem to be a specific 'ban' message or atleast the indivudual didnt send it to mrix.

I'm not convinced the ban is because the Client IP is empty but I guess a good way to test that would be to add the users IP to the excluded range. If the user still gets blocked then that would indicate a check is done to ensure that the Client IP has numeric data.

I have a feeling, based purely on the fact that we have never failed to remedy this by importing all the IP2C data to the Country Ranges that it has something to do with the users machine, possibly firewall configuration. Thats purely a speculation.

Posted: Tue Aug 01, 2006 7:05 am

I have got this member to check your site and he can get on no problem at all????
I have a fair few emails with members saying they can no longer get on??
cheers
mrix

Posted: Tue Aug 01, 2006 8:08 am

Right lets take this from the top to save time...
You have imported ALL the IP2C data using the Sentinel import ranges thing.
You have done a search using Sentinels IP Search box and the users IP is only listed as coming from the UK - the IP does not appear under the Blocked Ranges or Blocked IP categories.

You have dDos protection, Santy Worm, Flood Blocker turned off in Sentinels main config and you do not have 'block proxies' turned on.

The users IP or the range it is in does not appear in the htaccess file (it shouldnt be there, if it was they wouldnt have seen the message).

Is there anything else in the message he gets, for example 'You are using an invalid IP' or or some other message?

Sorry for this being a long post but others have had this problem and they have ALL been fixed by importing ALL the IP2C data so I'm trying to figure out what is different in your case.

Posted: Tue Aug 01, 2006 8:23 am

This is the full error another member has just emailed me

You have attempted to access this site with an invalid IP.

If you think this is a mistake you can contact the site webmaster at mrix2000(at)hotmail(dot)com.

Be SURE to include the following information in any email!
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; AOL 9.0; Windows NT 5.1; FunWebProducts; SV1; .NET CLR 1.0.3705)
Remote Address: 195.93.21.133
Client IP: none
Forwarded For: none

Quote:

You have imported ALL the IP2C data using the Sentinel import ranges thing.?

do I have to upload every country??

The santy worm part was on by default ? so should I switch it off?

cheers
mrix

Posted: Tue Aug 01, 2006 9:17 am

Client IP: none seems to be a problem. One user of our forum said they where always blocked in earlier nukesentinel versions if there is none.
i don´t think that there is a problem with the santy worm protection on so try upload every country and see if this helps.

Posted: Tue Aug 01, 2006 9:34 am

Yes, the problem is down to not loading ALL the IP2C data for all the countries which is why I asked if you had imported them ALL.

Santy worm setting shouldnt affect anything but I was working on the assumption you had loaded ALL the IP2C data and was trying to look elsewhere for the cause.

Edited by me (typo)

Posted: Wed Aug 02, 2006 2:02 am

Hello again all, I would just like to give you an update and it was because I hadnt updated all the countries Embarassed

many thanks for getting me to the answer anyway
thanks again
mrix

Posted: Wed Aug 02, 2006 3:18 am

Thanks for confirming - great that it is now resolved.