Hostnuke Hosting Is A RipOff!!!

Posted on Monday, February 07, 2005 @ 08:09:13 CST in Announcements
by Raven

Tween writes:  
Until yesterday, my wife and I ran a small "stop the war in Iraq" advocacy website which used PHP-Nuke as the frontend and NSN paypal suite for donations. This website was hosted by Hostnuke.com hosting. We have been with them nearly 2 years.

About a year ago I remember reading that Upstate Templates was being forced to drop phpnuke and we got scared and contacted Hostnuke to see what our status was since we also used phpnuke. We were informed that our current setup was fine and that was the end of it. I want to add that at least 2-3 times a week our website would be down due to server error (which I'm sure Hostnuke customers can confirm) and we were little by little being treated more and more rudely each time we submitted a "Site Down" ticket. Never once did they apologize or even admit it was down. Fine, you just deal with it and drive on.

At the end of January Hostnuke made a double billing to our credit card. We are on a fixed income and the extra charge ended up putting us 1 dollar over our limit which cost us another 30 dollars in bank fees. We were as of yesterday still trying to get answers from Hostnuke as to how this occured. We are decent people and were patiently waiting for their Support department to answer our ticket and as of last night we were still waiting. Long story short, we wake up this morning to our Domain being suspended and 2 MORE PAYMENTS TAKEN! The hostnuke support team sends an email that CITES PHPNUKE as a violation of their TOS and AUP and that I have 14 days to remove my files! Apache was turned off and to remain so.

As I write this my wife is at the bank attempting to have the last 4 payments reversed and I am taking legal action for unfair business practices. They never once informed me of any problems with my nuke setup or traffic and snuck in at 3:30 in the morning...took 2 credit card payments and dropped my site. Their attitude today is "tough, take us to court".

If you are a nuker and fooled into thinking that Hostnuke is Nuke friendly....BEWARE! My hope is that this story gets blogged in all my fellow nukers backends so the next person looking for a reputable host doesn't end up like me.
Note:
This is the opinion of the writer and not necessarily this site. I hesitated about posting it but decided to go ahead. I have offered Hostnuke the opportunity to comment.
 
 
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Re: Hostnuke Hosting Is A RipOff!!! (Score: 1)
by Tween on Monday, February 07, 2005 @ 12:28:46 CST
  
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Well, it's very democratic of you to offer them a rebuttal but in truth the only way someone is going to find out if my "opinion" is true, is the hard way. I wish they had been as democratic with me.

I was lucky enough to have the Bank agree with my side and they have negated the charges and credited my account. As far as a host, domains are a dime a dozen and I'm looking forward to getting as far away from Hostnuke as I can. If nukers want to disregard my advice, it's their money. I will persue the legalities of their recent actions with or without the support of the nuke world because I have to. Others can avoid it.

Re: Hostnuke Hosting Is A RipOff!!! (Score: 1)
by Raven
(raven (_AT_) ravenphpscripts (_DOT_) com) on Monday, February 07, 2005 @ 12:33:18 CST
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Look to Raven Web Hosting :)

What I meant "offering a rebuttal" is that I contact them to let them know the message is there. If they choose to respond, or not, so be it.

 
 

Re: Hostnuke Hosting Is A RipOff!!! (Score: 1)
by sharlein on Monday, February 07, 2005 @ 14:31:28 CST

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Thank you for posting this ripoff. This, to me, is as important as any other function of our community, other than donating, which is critical. I have never had any trouble with my present host - Raven Web Hosting!!

 
 

Re: Hostnuke Hosting Is A RipOff!!! (Score: 1)
by 64bitguy on Monday, February 07, 2005 @ 15:47:13 CST

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I think the outages alone = Reason #3,421 to host at Raven's....

The credit card hanky panky is a violation of Federal Law and as it was done by a host that had access to your accounting information, could be seen by a crafty attorney as a violation of Title 18, Part 1030 of the Federal Code.

However, I would start with a nice, Better Business Bureau complaint. Nothing worse than having a bad BBB rating.

In the meantime, as others have suggested, I'd move my site somewhere safe... LIKE HERE.. lol.. At least you know Raven isn't some, "fly by night" schmuck that's going to steal from you. In fact, just the opposite; someone that will help you in every nuke regard....

But that's just my two cents. Hope you get back online soon!
Steph

 
 

Re: Hostnuke Hosting Is A RipOff!!! (Score: 1)
by NukeCode on Tuesday, February 08, 2005 @ 12:06:23 CST

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When I saw this yesterday I was angered when I read it, then it was posted on my site by the same person who was suddenly using PostNuke and a few other details were changed to fit the forum I guess since we have postnuke stuff on our site (not for much longer) anyway I think something is amiss here but you are all smart people read the post on my site [nukecode.com] and judge for yourselves if something is fishy here. Im thinking there is more there then meets the eye.

 
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