CUSTOMER SERVICE CALL

Posted: Thu Jun 22, 2006 7:16 pm

CUSTOMER SERVICE CALL

This has got to be one of the funniest things I've heard of in a long time. I think this guy should have been promoted, not fired. This is a true phone call from the Word Perfect Help line which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for "Termination without Cause."

This is actual dialogue of a former WordPerfect Customer Support employee. Now I know why they record these conversations!

"Ridge Hall computer assistance; may I help you?"

"Yes, well, I'm having trouble with WordPerfect."

"What sort of trouble?"

"Well, I was just typing along, and all of a sudden the words went away."

"Went away?"

"They disappeared."

"Hmm. So what does your screen look like now?"

"Nothing."

"Nothing?"

"It's blank, it won' t accept anything when I type."

"Are you still in WordPerfect, or did you get out?"

"How do I tell?"

"Can you see the C: prompt on the screen?"

"What's a sea-prompt?"

"Never mind, can you move your cursor around the screen?"

"There isn't any cursor: I told you, it won't accept anything I type."

"Does your monitor have a power indicator?"

"What's a monitor?"

"It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"

"I don't know."

"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"

"Yes, I think so."

"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."

"Yes, it is."

"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"

"No."

"Well, there are. I need you to look back there again and find the other cable."

"Okay, here it is."

"Follow it for me, and tell me if it's plugged securely into the back of your computer."

"I can't reach."

"Uh huh. Well, can you see if it is?"

"No."

"Even if you maybe put your knee on something and lean way over?"

"Oh, it's not because I don't have the right angle -- it's because it's dark."

"Dark?"

"Yes, the office light is off, and the only light I have is coming in from the window."

"Well, turn on the office light then."

"I can't."

"No? Why not?"

"Because there's a power failure."

"A power... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"

"Well, yes, I keep them in the closet."

"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."

"Really? Is it that bad?"

"Yes, I'm afraid it is."

"Well, all right then, I suppose. What do I tell them?"

"Tell them you're too fu%$ing stupid to own a computer."

registered · Site Admin Joined: Jun 04, 2004 Posts: 6437

We should come with a Nuke support version of this!

Posted: Thu Jun 22, 2006 8:29 pm

Yeah Im sure thats how you older nukers feel when trying to answer our questions...LOL

Posted: Thu Jun 22, 2006 10:35 pm

Ohh my God I'm cryin over here.

That's just too funny. killing me

Posted: Fri Jun 23, 2006 10:30 am

Older nukers? I'm sure you meant those of us who've been using Nuke for more than a year or two... Wink

Still, I only mind answering questions if the person asking has an attitude. We've all got better things to do with our free time (pun intended).

Posted: Fri Jun 23, 2006 9:26 pm

actually I personally only started messing with websites period last january(2006), so the statement doesnt really apply to me but it just goes to show how much you can learn buy the "older nukers" as simply put...i never touched anything website based before then.

And I think I've made my point to thank you all for the help as READING (for all the ppl in this forum who ask questions) has helped. I only ask when i have exhausted ALL other resources.

Funny thing is, in the process of trying to find the solution to one problem, I see a hundred solutions to other problems...so it helps me to learn.

so for EVERYONE .........................READ, read some more and read...ohh yeah did i mention read?