Feedback Module - Not receiving the email message

Regular Joined: Oct 13, 2007 Posts: 61

The feedback module doesnt send the message anywhere, I have tried it with two different email addresses, by changing addresses in the preferences, but still no joy, the message does not turn up. It does say the message was sent, but I can't find where it went, so now Im just totally baffled and not sure how to correct this problem at all. Please can someone point me in the right direction to fix this problem? I can send from the forum, but just not the feedback module. Thanks for any help.

Jane

Subject Matter Expert Joined: Feb 23, 2004 Posts: 358

Many email issues have been thoroughly discussed, some resolved, some not. You need to use the Search feature and see if any suggestions help.

If you send the tried email addresses to your web hosting support, they should easily be able to grep (search) their logs and identify why the email was frozen or discarded.

There are so many different email transport configurations that it becomes very hard to offer 3rd party support. We can guess, sometimes get lucky, but this type of issue is best handled by your web host, who should know exactly what their mail system does.

PHrEEk

registered · Posted: Wed Oct 17, 2007 2:38 pm

Also check your spam folders on your receiving end.

registered · Posted: Wed Oct 17, 2007 7:00 pm

janeuk, are you getting the user activation emails? Is Forums set up to be SMTP?

Posted: Fri Oct 19, 2007 9:44 am

Hi,
No I don't get notification of a new user, although I do know that the activation email is received by the user, so I guess its something to do with my admin email address not receiving from nuke. I do generally receive incoming mail there though. I did receive an email from the nuke, but that was when I tried placing a form that contained my admin email on a Content page, I didnt send it as far as I was aware, in fact, the form was not added correctly so I had to remove it, (my html knowledge is minimal!), so I was a bit surprised to receive a copy of the form in my inbox. I can only assume that by clicking submit - to add the content page, it somehow sent the form to my admin email address but that at least shows that I am able to receive email from the nuke I guess Smile

I did search the forum before placing this post, but most email issues seem to be a bit inconclusive, I did notice that someone else was having the same kind of problem with the feedback module, but as far as the thread showed and it was a fairly long thread, the problem was never solved.

Thanks for any suggestions and help with this still! Smile

Jane

Posted: Sat Oct 20, 2007 4:50 pm

janeuk, try this.

=== OPEN FILE ===

modules/Feedback/index.php

=== FIND CODE ===

Code:




      $mailheaders  = "From: $sender_name <$sender_email>\n";


      $mailheaders .= "Reply-To: $sender_email\n\n";

=== REPLACE WITH ===

Code:




      $mailheaders  = "From: $sender_name <$sender_email>\r\n";


      $mailheaders .= "Reply-To: $sender_email\r\n" . 'X-Mailer: PHP/' . phpversion();

=== DONE ===

I am curious to see if that helps at all. Some mail servers, even on the outgoing now, may want to see certain things in their headers.

Posted: Sat Oct 20, 2007 6:24 pm

THANK YOU!!! It worked! Did the trick totally, I can get the emails now! Very Happy

Posted: Mon Oct 22, 2007 5:16 am

You need to make the same change in Recommend Us module too. I have these fixed already for the upcoming 2.20.00 release of RN.