Blocked part of Country

Posted: Thu Nov 30, 2006 5:19 pm

Hi,

Our website www.365dwd.com seems to not allow anyone from eastern Canada view the site.

They dont get an error message it only times out to white screen.

Thanks in advance for your help.

Sells PC To Pay For Divorce Joined: Posts: 5661

well you can check if some canadian range is blocked by mistake.
you can ask on of the blocked persons to ping.....etc...
just some basic checks.....

Posted: Mon Dec 04, 2006 11:13 am

hi thanks for the reply

here is his ping result pinged timed out sent 32 bytes of data/packets sent 4 received 0 lost 100%

how do i check if some canadian range is blocked by mistake?

thanks for the help!!

Posted: Mon Dec 04, 2006 12:14 pm

well it means he's blocked somewhere...

check sentinel to be sure...
enter the ip's in there and if it only shows the ip range from the ip2country then its ok,if it shows the range in BLOCKED RANGE then you know....

but keep in mind that its possible that ranges can even be blocked or or unavailable by their isp.
ive seen that happen to.,..

Posted: Mon Dec 04, 2006 12:33 pm

thanks again

ok it doesnt show his ip anywhere when searched.

There are currently no matches in the database

he used to be able to get on our site until i made a new one. he has tried 4 computers from his area and none of them work. he has spoken to his isp and they say he should have no problems and he has actually paid microsoft for support and they say he should have no problems and it is on our end.

thanks

Posted: Mon Dec 04, 2006 12:35 pm

let him ping using dnsstuff.com
and see if it drops dead somewhere..

Posted: Mon Dec 04, 2006 3:14 pm

Hi,

thanks again,

here is what he got

Traceroute "unknown .servermap.com" ( router did not respond)

Ping pings are getting a reply - note at the bottom says that when the server was last reloaded ip addresses 51839 were banned

So i am guessing that would be the problem. Do you know how to fix it?

Thanks

Posted: Mon Dec 04, 2006 3:20 pm

that banned stuff is nothing for you to worry about..

another try..

let them visit your site using a proxy....

Posted: Mon Dec 04, 2006 3:39 pm

yes he has tried and it takes about 30 minutes to load when it does not time out

Posted: Mon Dec 04, 2006 4:00 pm

well then i have just one conclusion left...
its their isp somehow that causes this....
theres nothing left to check.

Posted: Mon Dec 04, 2006 7:34 pm

roger that and thank you very much sir!!